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Loyalty & Customer Support Officer

Antwerp & Ghent
Full-time
Permanent employee

Your mission

As a Loyalty & Customer Support Officer, you will join a multi-talented team with a passion for loyalty marketing, events, and hospitality. In this supporting role, you will champion the needs and interests of customers within the loyalty programs that we manage from A to Z for BMW and MINI Belux.

You are the communicative hub that informs customers about their membership and arranges everything down to the last detail. You are responsible for various administrative tasks and serve as the central point of contact for members (BMW and MINI drivers), suppliers, dealers, and the end client.

Your Responsibilities
  • You assist members with administrative inquiries, ranging from updating basic details and booking benefits to sending tickets and following up on invoicing and payments in our systems.
  • You are responsible for the daily monitoring of multiple mailboxes and phone lines. You do this fluently in both Dutch and French, and occasionally in English. You work with specialized software to process customer information and inquiries quickly and accurately.
  •  You are strong in administration and support the general operation of the office. This includes handling mail, welcoming visitors, processing daily invoicing, and following up on orders.
  • You manage budgets in collaboration with the Account Managers and the Client Director, to whom you report during bi-weekly consultation meetings.
  • You support colleagues in writing copy and ensure the input of loyalty benefits into our content management system.

Your profile

  • You have at least 3 years of relevant work experience in administration, customer support, and invoicing

  • You are administratively skilled and purposefully looking for a client-oriented role within the event and communications sector.

  • You get energy from interacting with loyalty members.

  • You are a genuine team player.

  • You are proactive, customer-focused, and a multitasker.

  • You work punctually and accurately. You have impeccable spelling and an eye for detail.

  • You keep a cool head, even during busy periods.

  • You always remain professional and friendly, even when dealing with less satisfied customers.

  • You communicate fluently in Dutch and can hold your own well in French and English.

  • You are available full-time or 4/5ths and work from our office in Antwerp.

  • Affinity with the communication/event sector, luxury brands, hospitality, and/or the automotive industry is a big plus.

Why OVAL?

In a world full of straight lines and sharp edges, we are OVAL. We connect people and brands. For real!

About us

OVAL is a creative agency for brand experiences that puts people’s real-life interactions at the heart of every campaign. With a team of more than 70 experts, we operate from offices in Amsterdam, Antwerp, Brussels, Düsseldorf, and Paris. Through thoughtful strategy, inspiring creativity, and impactful production, we connect people and brands. We specialize in Employee Experiences, Consumer & Citizen Experiences, and Business Experiences. 

OVAL collaborates with leading brands and organizations, including Adobe, Aéroports de Paris, B&B Hotels, BMW, Bol, Decathlon, Delhaize, Deloitte, Fundis, Google, Henkel, the French Ministry of Culture, Nintendo, Proximus, Randstad, SD Worx, SNCF, and the Flemish Government.

OVAL is officially certified as a B Corp — creating direct added value for our clients in Belgium, Germany, France, and the Netherlands by helping them achieve their goals for positive social change faster.