As a Project Manager, you will be part of a team passionate about loyalty, marketing, events and hospitality. In practical terms, this means representing the expectations and interests of all ‘customer’ members who are part of the loyalty programmes, which we manage from start to finish.
As a Loyalty Project Manager, you will be involved in high-impact projects, playing an active role in a wide variety of events and campaigns. You will manage every stage of the process, from concept and communication through to production, and you will be keen to roll up your sleeves and get stuck in. The Project Manager consults with the Account Manager and reports to the Client Director, who has overall responsibility for a client portfolio.
Job description
From the outset, you will manage the entire roll-out, the allocation of suppliers and venues, and all practical arrangements with the client.
You will act as the day-to-day point of contact for your clients and suppliers, manage the budget, and oversee event planning.
During the production phase, you will act as ‘the person to go to’ and use your hands-on approach to ensure everything runs smoothly.
As a project manager, you will ensure flawless production and professional communication with the client.
You will be responsible for the day-to-day management of the loyalty platforms and the underlying content management systems.
You keep your finger on the pulse when it comes to new developments, event venues and suppliers, and use this to inspire your colleagues.
You process feedback from loyalty members during an event, so that we can utilise qualitative data and enhance our service of excellence.
